How to Handle the Irate Customer - Nancy Friedman
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How to Handle Irate Customers
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Dealing with Irate Customers
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Dealing with irate customers gracefully is an essential skill in business, especially in modern companies striving for a great customer experience. But how can you effectively do that? Well here's Angela, Customer Service Representative of DNA Micro to give us tips on How to properly Communicate with Irate Customers for episode 2 of the CSR Segments. Keep posted on our upcoming episodes! Learn more: https://bit.ly/3KRgOoV #DNAMicro #Tips #CSR | DNA Micro Software Inc. Cebu
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In this mock call, you will learn how to de-escalate a sup call (supervisor call) and handle a dead-end scenario with an irate customer. You will also learn how to confidently deliver a bad news to your customer and how important your tone of voice is. | Kwestyon
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